Auto-Owners Insurance
Faciliated usability studies from recruitment through analysis, synthesizing insights to inform design decisions. Conducted discovery research, including user interviews and data analysis, to identify user needs and pain points. Collaborated with cross functional teams and contributed to design reviews.
Central Michigan University
Supported student learning through regular office hours and one-on-one guidance on programming concepts and assignments. Evaluated and graded coursework, providing constructive feedback to reinforce understanding and improve student performance.
Auto-Owners Insurance
Developed React features and integrated XML services for a Policy Administration System. Enhanced system performance and reliability by implementing 50+ new features and resolving 20+ software defects. Collaborated cross-functionally with UX designers, QA analysts, business analysts, and developers to ensure solutions aligned with project requirements and user needs.
LMCU
Supported IT operations by securly retiring and removing sensitive hard drives from 200+ legacy computers and completing documentation updates for 600+ company devices, including computers and printers. Assisted the PC support team with deployment and setup of phones, monitors, and docking stations, while maintaining organized asset tracking and equipment management.
Central Michigan University, Office of Information Technology
Provided technical support for user accounts, campus systems, network connectivity, and Microsoft 365, resolving 250+ help desk tickets with a strong first-contact resolution rate. Delivered multi-channel support via email, phone, chat, remote access, and in-person assistance to ensure timely and effective issue resolution.
Central Michigan University
Minors in Computer Science and Multimedia Design. CMU Honors Program. GPA: 4.0/4.0